GoGlobalAirTickets.com General Terms and Conditions

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We would like to familiarize you and to point out all the need to know F.A.Q. and important details before making your purchasing.

If others are traveling with you, you are accepting the following responsibilities for all purchases.

1. The names of all travelers must match their State issued ID if traveling within the US and must match the traveler's passport if traveling outside the 50 states. Please note that once tickets / vouchers are issued, name changes are NEVER permitted under any circumstances.

2. Airline tickets, and most travel arrangements are NOT transferable to another person.

3. The penalties outlined are "minimum" penalties. If you are allowed to change your reservation / flight, the penalties may be significantly higher due to availability and rates / fares at the time of change and / or additional fees may be charged directly by the supplier / air carrier at point of change.

4. If you fail to show up for your reservation / flight, and have not cancelled and re-scheduled directly with the supplier / airline prior to the scheduled arrival / tour or  flight's departure, your reservation, voucher/ tickets have NO value.

5. Requests, information or requirements entered in the message section are not a condition of purchase.

6. All tickets are issued as electronic tickets if possible. Paper tickets are required by some airlines. There are exceptions, a code share (this looks as though you have booked with one airline, but one or more of your trip segments is on a plane that is being shared between two airlines). In this case you will receive paper tickets. Airlines are moving toward e-tickets only and in some cases, the will require an e-ticket only or heavily penalize you for paper tickets) even if you select paper ticket, an e-ticket is issued, when required. Bookings that require paper tickets will be charged the higher processing / handling fee and documents will be shipped to the listed billing address. Note: All flight patterns that have two or more carriers involved, must or may have to be processed as paper tickets.

7. The passenger is responsible for all travel documents and information, including but not limited to:

Passports
Visas
Transit Visas
Immunizations required and /or recommended
Baggage limitations
State Department Warnings
Travel Insurance

8. The Passenger is required to call the airline directly for:

Special Requests and / Specific Seat Assignments
Membership Reward / Frequent Flier Miles Credits
Special Meals /  Dietary needs
Any other special requests such as wheelchair assistance, etc.

9. Your email address entered will be accepted as your electronic signature. Should you change your email address before your departure date, you are required to advise us of change, failure to do so may affect your ability to travel.  All travel documents will be sent to the address of the credit card holder.

10. You may purchase Travel Insurance, flight cancellation and / or interruption insurance for your tickets. This is available through our web site although not necessary itâs always strongly advised that you have adequate travel insurance.

11. You are advised to reconfirm your rail tours, day tours and flights directly with the suppliers / airlines at least 48 hours prior to departure and return. Tours can be affected by adverse weather conditions.  The airline may be required by the FAA to change the flight number and / or times you are scheduled to depart.

U.S. citizens planning to travel abroad should consult the Department of State's Public Announcements, Travel Warnings, Consular Information Sheets, Fact Sheets, and regional travel brochures, all of which are available at the Consular Affairs Internet web site at http://travel.state.gov. In addition to information on the Internet, U.S. travelers may hear recorded information by calling the Department of State in Washington, D.C. at 202 647 5225 from their touch-tone telephone, or can receive information by automated telefax by dialing 202 647 3000 from their fax machine.

Making Purchases / Payments / Charge Backs
If you wish to purchase products or services described on our Sites, you will be asked by us (or, if you are purchasing the product and/or service through a co-branded area of the Site, by the provider of the product or service) to supply certain information applicable to your purchase, including, without limitation, credit card and other information. You understand that any such information will be treated by us in the manner described in our Privacy Policy. You agree that all information that you provide to us will be accurate, current, and complete. You agree to pay all charges incurred by you or any users of your account and credit card or other payment mechanism at the price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes and fees relating to your purchases. Any stop payments or charge backs issued by you, after a booking request has been entered, shall be considered fraudulent and an administrative fee of no less than $500.00 per ticket will be assessed. Any and all disputes will ultimately be resolved under the Fair Billing Credit Act.  Any charge backs issued by an air carrier due to non-compliance of an air carriers rules and/or regulations (back to back ticket purchases, hidden city tickets purchases, etc.) is your full responsibility and you hereby authorize the fulfillment center of your booking request to charge the credit card entered for payment the full amount of the charge back plus a $200.00 per ticket administrative fee.  Charges to your credit card may appear in the name of the airline involved, one of their services, or one of our participating consolidators. Processing / automation fees may be charged separately and are nonrefundable. Also, charges by an airline may be itemized for each passenger.

Charges to your credit card can and may appear as many separate types of charges, including by airlines, tour operators, travel insurance and by our fulfillment companies. So do not be surprised to see separate charges.  Any and all disputes will ultimately be resolved under the Fair Billing Credit Act.

By checking the "I Agree" box and entering your name and personal information, you agree: (1) that you have read the terms stated above; (2) you understand the terms stated above; (3) you intend to form a legally binding contract by checking the "I Agree" box and entering your name and personal information; (4) a printout of the terms stated above will constitute a "writing" under any applicable law or regulation; and (5) you agree to abide by all the terms of the agreement stated above for the purchase of any products through the Go Global Travel Group, Inc. web site and/or any member sites.

Additional Terms and Conditions of Use of  Go Global Travel Group, Inc. websites

Responsibility: Go Global Travel Group, Inc. acts only as agents for the passenger in regards to travel, whether by air, rail, automobile, bus, van, plane, boat, or any other conveyance, and assumes no liability for injury, damage, loss, accident, delay or irregularity, which may be caused due to defect in any vehicle, acts of God, war, riots, or for any company or person involved in conveying the passenger or in carrying out arrangements of the tour. They cannot accept any responsibility for losses or additional expenses due to delay or changes in schedules or other causes such as strikes. All such losses will be the responsibility of the passenger. The right is reserved to make minor adjustments in the itinerary. The right is reserved to cancel any tour prior to departure, in which case a full refund will constitute a full settlement of all liability. Go Global Travel Group, Inc. is not responsible for any lost or damaged luggage before, during or after the travel. The right is reserved to decline, to accept, or retain any passenger as a member of the tour program. The issuance of vouchers or tickets shall be deemed to be consent to the above conditions. The airline concerned is not to be held liable for any act, omission, or event during the time passenger are not on board their craft. The services of any IATA or ARC carrier may be used in conjunction with these tours. The passenger's tickets when issued shall constitute the sole contract between the airlines and the purchaser and/or passenger. All rates published on web sites are based on exchange rates and tariffs and are subject to change. All hotel descriptions reflect the most updated information provided by the property at time of printing. Go Global Travel Group, Inc. cannot be held responsible for the condition of accommodations. There may be charges applicable for some amenities listed in these descriptions, and availability may vary by season. In these instances, Go Global Travel Group, Inc. is not responsible for any charges incurred by the traveler in utilizing such amenities and cannot be responsible for the availability and/or accessibility of any and all facilities and services at time of stay. All taxes, gratuities and porterage charges are subject to deletions, additions or changes without notice. These items are not covered under the control of Go Global Travel Group, Inc., since changes in Government regulations and / or labor agreements cannot always be anticipated in advance. Go Global Travel Group, Inc. is not responsible for any changes initiated by the passenger after departure. Maps are designed to show the approximate location of airports and destinations. Maps are not always drawn to scale. 

By using this web site and the related services of Go Global Travel Group, Inc., you signify your agreement to these terms and conditions of use (the "Agreement"). If you are a minor, you are not permitted to use the Site unless and until your parent or guardian has accepted these terms and conditions of use on your behalf.

If you do not agree to these terms of use, please do not use the Site. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms and conditions periodically for changes. Your continued use of the Site following the posting of changes to these terms and conditions (including the Site's Privacy Policy) will mean you accept those changes. If you are a minor, "you" and "your" shall mean and include your parent or guardian acting on your behalf. Upon our request, you agree to sign a non-electronic version of this Agreement.

User Guidelines
While using the Site, you agree not to: " Restrict or inhibit any other visitor or member from using the Site, including, without limitation, by means of "hacking" or defacing any portion of the Site; " Use the Site for any unlawful purpose; " Express or imply that any statements you make are endorsed by us, without our prior written consent; " Transmit (a) any content or information that is unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable, or infringes on our or any third party's intellectual property or other rights; (b) any material, non-public information about companies without the authorization to do so; (c) any trade secret of any third party; or (d) any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, or other unsolicited commercial communication (except as otherwise expressly permitted by us); " Engage in spamming or flooding; " Transmit any software or other materials that contain any virus, worm, time bomb, Trojan horse, or other harmful or disruptive component; " Modify, adapt, sub-license, translate, sell, reverse engineer, decompile or disassemble any portion of the Site; " Remove any copyright, trademark, or other proprietary rights notices contained in the Site; " "Frame" or "mirror" any part of the Site without the prior written authorization of Go Global Travel Group, Inc.; " Link to any page of or material on the Site other than the URL located at http://www.Go Global Travel Group, Inc. unless you obtain the prior written authorization of Go Global Travel Group, Inc.; " Use any robot, spider, site search / retrieval application, or other manual or automatic device or process to retrieve, index, "data mine," or in any way reproduce or circumvent the navigational structure or presentation of the Site or its contents unless you obtain the prior written authorization of Go Global Travel Group, Inc.; or  Harvest or collect information about Site visitors or members without their express consent. While using the Site, you agree to comply with all applicable laws, rules and regulations.

Descriptions or images of, or references to, products or services on the Site do not imply our endorsement of such products or services. We reserve the right, without prior notification, to change such descriptions or references, or to limit the order quantity on any product or service and / or refuse service to you. Verification of information may be required prior to our acceptance of any order. Due to market conditions, typographical, photographic and / or technical errors, and / or any other reason, we reserve the right to change, without notice, the products offered on the Site and the prices relating thereto.

Copyright & Licenses
All materials on this Site, including but not limited to, images, illustrations, text, audio clips, and video clips, are protected by copyrights which are owned and controlled by Go Global Travel Group, Inc., its affiliates, or other parties that have licensed to Go Global Travel Group, Inc. the right to use their material ("Copyrights"). Go Global Travel Group, Inc. and for the purpose of this Site may also be referred to as Go Global Travel Group, Inc. or Our Members /Affiliates. Some of the logos or other images are also trademarks owned by Go Global Travel Group, Inc. or other parties. Except as explicitly set forth on this Site, material from Go Global Travel Group, Inc. may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Modification of the materials or use of the materials for any other purpose is a violation of the copyrights and other proprietary rights including but not limited to the trademarks. The use of any such material on any other web site or networked computer environment is prohibited by these Terms and Conditions of Use.

Go Global Travel Group, Inc. respects the intellectual property of others, and we ask our users to do the same. The Digital Millennium Copyright Act of 1998 (the "DMCA") provides recourse for copyright owners who believe that material appearing on the Internet infringes their rights under U.S. copyright law. If you believe in good faith that materials hosted on the Site infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed, or access to it blocked. The notice must include the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) identification of the copyrighted work claimed to have been infringed (or if multiple copyrighted works located on the Site are covered by a single notification, a representative list of such works); (c) identification of the material that is claimed to be infringing or the subject of infringing activity, and information reasonably sufficient to allow us to locate the material on the Site; (d) the name, address, telephone number, and email address (if available) of the complaining party; (e) a statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (f) a statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. Notices and counter-notices must meet the then-current statutory requirements imposed by the DMCA; see http://www.loc.gov/copyright for details.

Information Sent From Users
Anything a user sends to Go Global Travel Group, Inc., as between the user and Go Global Travel Group, Inc., becomes the sole property of Go Global Travel Group, Inc. and is transmitted at the sole risk of the user. Go Global Travel Group, Inc. will assume no liability for interception of such transmissions. All e-mails, forms, messages, ideas and suggestions sent to Go Global Travel Group, Inc. will, as between the user and Go Global Travel Group, Inc., become the sole property of Go Global Travel Group, Inc.

Links to Third Party Sites
The Site may contain links to other web sites ("Linked Sites"). The Linked Sites are not under the control of Go Global Travel Group, Inc. and Go Global Travel Group, Inc. is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Go Global Travel Group, Inc. is not responsible for web casting or any other form of transmission received from any Linked Site. Go Global Travel Group, Inc. is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Go Global Travel Group, Inc. of the site or any association with its operators. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites.

Disclaimer
The site, the materials provided on this site, and any and all products and services obtained through the site are provided "as is" and without warranties of any kind either express or implied. The materials provided on the site are provided for informational purposes only, and are not intended for trading purposes. To the fullest extent permissible pursuant to applicable law, Go Global Travel Group, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, non-infringement, fitness for a particular purpose, and title to any of the materials provided on this site. Go Global Travel Group, Inc. and its affiliates, suppliers and agents do not warrant that the functions contained in your use of the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. Go Global Travel Group, Inc. and its affiliates, suppliers and agents do not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, reliability, or otherwise. You (and not Go Global Travel Group, Inc.) assume the entire cost of all necessary servicing, repair, or correction. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. You acknowledge that you are responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed to access and use the site, and all charges related thereto. You assume total responsibility and risk for your use of the site and your reliance thereon. No opinion, advice, or statement of Go Global Travel Group, Inc. or its affiliates, suppliers, agents, members, or visitors, whether made on the site or otherwise, shall create any warranty. Your use of the site and any materials provided through the site are entirely at your own risk. Limitation of liability neither Go Global Travel Group, Inc. nor its suppliers, advertisers, affiliates, agents or sponsors are responsible or liable for any indirect, incidental, consequential, special, exemplary, punitive or other damages under any contract, negligence, strict liability or other theory arising out of or relating in any way to the site and/or content contained on the site, the software, or any product or service purchased through the site. Your sole remedy for dissatisfaction with the site, the software, and/or content contained within the site is to stop using the site and/or software, as applicable. In no event shall the aggregate liability of Go Global Travel Group, Inc. exceed the total charges set forth on the itinerary giving rise to such liability. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Indemnification
You agree to indemnify, defend and hold us, our officers, directors, employees, agents and representatives harmless from and against any and all claims, damages, losses, costs (including reasonable attorneys' fees), or other expenses that arise directly or indirectly out of or from (a) your breach of this Agreement, including any violation of the Code of Conduct above; (b) any allegation that any materials that you submit to us or transmit to the Site infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; and/or (c) your activities in connection with the Site.

International Use
Go Global Travel Group, Inc. makes no representation that materials or services available on this Site are appropriate or available for use in locations outside the United States, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this Site from other locations do so on their own initiative and are responsible for compliance with local laws. We reserve the right to limit the availability of the Site and / or the provision of any service and / or product described thereon to any person, geographic area, or jurisdiction, at any time and in our sole discretion, and to limit the quantities of any and all such products and / or services. With respect to purchases made through the site, Go Global Travel Group, Inc. only (a) accepts credit cards issued by a United States bank, and (b) delivers tickets / vouchers and other materials to United States addresses. (Unless Otherwise Stated)

Termination
Go Global Travel Group, Inc. reserves the right, in its sole discretion, and without liability, to terminate your access to all or part of this Site, with or without notice. Upon termination of this Agreement by either party, your right to use the Site shall immediately cease.

Other
These terms shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these terms shall be filed only in the state or federal courts located in San Diego County, California and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by both parties.

Automation Fee
This fee pays mainly for the contracts we have that allows you to use key components of the booking software, including access to the global CRS and reservation systems. This fee has and can change, so please refer back to the final booking page to see the amount.  Processing and Automation Fees can be charged separate from the airline / reservation charge, which is for the base fare / rate and taxes / government fees.

Taxes and Government Fees
This part of your bill is outside the control of Go Global Travel Group, Inc. or any other travel agency.

Registration and Purchase
When and if you register or make a purchase, you agree to (a) provide accurate, current, and complete information about yourself as prompted by our registration form (including your e-mail address) and (b) to maintain and update your information (including your e-mail address) to keep it accurate, current, and complete. You acknowledge that, if any information provided by you is untrue, inaccurate, not current, or incomplete, we reserve the right to terminate this Agreement and your use of the Site.

As part of the registration and / or purchase process, you might be asked to select a login name and password. We may refuse to grant you a login name that impersonates someone else, is or may be illegal, is or may be protected by trademark or other proprietary rights law, is vulgar or otherwise offensive, or may cause confusion, as determined by us in our sole discretion. You will be responsible for the confidentiality and use of your login name and password and agree not to transfer or resell your use of or access to the Site to any third party. If you have reason to believe that your password is no longer secure, you must promptly change your password by updating your password information and immediately notify us of the problem by emailing us at Support@GoGlobalTravelGroup.com .

You are entirely responsible for maintaining the confidentiality of your login name and password and entirely responsible for any and all activities (including purchases, as applicable) that are conducted using your login name and password.

Passenger Identities
The names of the travelers must match their government-issued I.D. if traveling within the US and must match the traveler's passport if traveling outside the 50 states. Please note that once tickets / vouchers are issued, name changes are usually not allowable. Do NOT book a ticket / reservation in your own name with the hope of changing the name on the ticket. Reservations are usually ticketed before agent review you will NOT be able to leave a message to cancel a reservation you are making and to create a new reservation in the new name. Once ticketed, reservations are usually nonrefundable. Airline tickets are NOT transferable to another person.

Booking for Others
Name changes are usually not allowable, due to airline / supplier regulations. Also, you cannot use either a paper ticket, e-ticket or voucher that has been issued in someone else's name.

Booking for another person, i.e. for a child, relative, friend, or employee who cannot use their own credit card for the transaction, is acceptable, as long as you (the cardholder) are on the itinerary.  If you will not be traveling, but want to purchase the travel for someone else, please click on this link to access a secondary booking engine with those airlines / suppliers who allow third party purchases.
Or you can Email Support@GoGlobalTravelGroup.com for a Ticket Quote.

Special Requests
Once your reservation is confirmed, ticketed, and charged to your credit card, you may call the airline directly to arrange seating, meals, and other matters. We suggest you make sure your frequent flyer numbers are included on your reservation, as we have found these do not always make it through our system dependably. However, some airlines may not wish to assign specific seats or reserve meals for you until the date and time of your flight are closer than they are today.

Review your itinerary carefully
You need to review the details / itinerary showing on the credit card page. Here are the primary elements to review:

1. Make sure the dates are correct.  Sometimes you might click on the buttons like the back button, and the dates may reset.  Please take careful notice what you are booking.

2. Beware of overnight stays, look at the full details of your booking for anything that you might want to change before booking.  Look through the times and dates of travel through the whole itinerary.

3. Make sure you have the departure airport and arriving airport that you wanted. For instance, if you search one London airport, you get flights for all of them shown, since those may be of interest to a truly thrifty traveler who is trying searches. Be careful of the difference between Manchester, NH (MHT) and Manchester, England (MAN) and Springfield, MO (SGF) and Springfield , IL (SPI). When clicking Check Availability, please review the specific airports so that you know if it is different from the one you desired.

4. Some cities you are flying into may look the same however are not one airport (like London-Heathrow) and out of a different airport (like London-Gatwick). This happens in New York (JFK, EWR and LGA) , London (LHR and LGW), Paris (ORY and CDG), and several other major world airports. These are all valid routes, it's your responsibility to acquire relevant information on shuttle services between airports / terminals, should you decide to book one of these routes.  Your airline will provide this information upon request. (Please view the Airline 800's.) 

5. Please note the "equipment" listed on the itinerary. Some airlines use trains or buses for part of their flights. This is one scenario that is hard to spot. If the flight does not show a plane type, there is a chance it is not a plane. Flight time will seem unreasonably long in this case. We currently have no technological means of filtering out these segments, so it is up to the buyer to beware.

6. Please enter your full name exactly as it appears on your passport. Please make sure that all names are correct in spelling and that you have not switched the first and last names around. If you are not flying internationally, then you still need a valid driver's license or other government ID for check-in, and the name on the ID must match the ticket. (The use of nicknames and abbreviated names are cause for error.)

Credit Cards
After confirmation and prior to shipping, the processor will attempt to run your credit card. For some purchases, you might be contacted and asked to fax a copy of your photo ID and credit card for reasons of extra credit card protection. Failure to provide this may result in cancellation of your booking.

Credit card billing addresses need to be verified, which means we cannot accept cards registered at overseas banks without extra written authorization. We may ask you to fill out the form on our web site (if the fare is a "bargain fare") or we may have to cancel the reservation (likely, if the fare is an "available special fare"). In the case of "bargain fares," we may also be able to allow you the option of sending us a money order and using a quick mail service to send it to us. We will tell you which of our processing agencies to make the money order payable to in that case.

Go Global Travel Group, Inc. and its processors will not be held liable for delays caused by credit or debit cards failing to go through. There are many reasons a credit card can decline, such as the billing address does not match sufficiently, there are not enough funds, your last credit card payment has not gone through so you have less funds available than your thought, your bank still has your old address (you may have moved), etc. We are not liable for difficulty you are caused by such delays. We cannot be expected to notify you of this instantly, either, as we ourselves often need to first be notified by whichever ticketing department is offering the fare you booked. We will also not call a bank directly if the bank refuses the charge without someone first calling them to confirm by phone.

Debit Cards
If your bank debit card has a Visa or MasterCard symbol, it sometimes can be used to purchase flights. However, many of these cards have limits on how expensive a transaction can be (may be as low as $200). The bank will refuse charges greater than this amount. You will need to call your bank for special authorization. We are not liable for changes, difficulty you are caused by such delays.

Credit Card Message Box
Statements or requests you place in the box are not conditions of purchase. Our system auto-tickets many reservations, so it may be too late for an agent to read the message in time. It is ineffective to tell us to only process if you will receive an e-ticket. Note also that we do not acquire seat assignments, meals, minors traveling on their own, disabled passenger accommodations, all of which you must direct to the airline.

Fares / Rates are not Guaranteed until Ticketed / Confirmed
Until your credit card has been processed. In example, your credit card was declined the first time you tried to book, you then try again later, the fare may have changed in that timeframe by the airline. You will receive notification that the ticket could not be processed.  You can email us if you wish to be called with alternate fares or flights or simply re-try booking on our web site. We cannot promise you discounts on other fares to make up for price changes that occur during the time over which there are attempts to process one of your bookings.

Auto-Ticketing (Air Tickets)
If the fares you searched are listed as "Available Special Fares," they might be automatically ticketed, in which case the travel agent likely will not see messages you enter in the message box until after ticketing is done and passenger names are finalized on the tickets. Be sure all entered information is accurate. 

Confirming Reservations and Confirming Ticketing (Air Tickets)
Most reservations can be confirmed at www.CheckMyTrip.com , your booking reference code must begin with X, Y, Z, 2, or 3.  Your reservation should show as "confirmed", you will also find the ticket type (paper or e-ticket).  After the ticket is issued, toward the bottom of the page, "Ticket Issued" will appear.  If your flights leave in less than two weeks from the date you book, and the reservation does not say ticketed within 48 business hours of the time you booked, please contact us right away at Support@GoGlobalTravelGroup.com .  Use the Print feature to print your itinerary, after the tickets have been issued.  The six digit code we have provided is not the same reservation code the individual airline has for you. Airlines have their own codes for the reservations, which you can obtain when using www.CheckMyTrip.com .

If your booking reference code does not begin with X, Y, Z, 2 or 3, please visit www.VirtuallyThere.com .

Overseas Flight
Valid travel documents are required for International travel including a passport, travel visa, re-entry permit, health certificate, inoculation record, a ticket for the return journey or continuance of your trip, or ANY combination thereof. It is YOUR responsibility to obtain all of the proper documentation. Concerns about the required travel documents may be resolved by contacting the appropriate consulate or embassy. Visit the links page where we provide links to information on embassies you may call and US government information on foreign entry requirements. If traveling from the USA through Canada out to Asia or Europe, you may be required to have a travel visa for Canada, depending on your citizenship, even if you stay on the plane while at the stop in Canada.

Some nations require you to have sufficient evidence of a return ticket or onward travel outside their country before you are allowed to enter the country. You will not be allowed to board the plane if you do not have the correct documentation. Your ticket will not be refunded by either the airline or Go Global Travel Group, Inc.   It is your responsibility obtain all pertinent information and all travel documentation required for your destination(s).

Travel visas can take time to obtain. Some countries require a transit visa for you to pass through their country even if you flight merely stops in the country while you stay on the plane, while others base their visa requirements on the length of your stay and citizenship. We cannot promise a travel visa service will complete processing of your order in time for your travel. Go Global Travel Group, Inc. will not refund passengers for being kept off the plane by airlines for travel document problems.

Back-to-Back Ticketing (Air Tickets)
Using two or more tickets issued as round trip fares for the purpose of circumventing restrictions is called "Back To Back Ticketing" and is prohibited. Each airline reserves the right to deny transportation to passengers found using tickets in this manner. Travelers will be responsible for the difference between the fare paid and the fare of the actual itinerary and any fees imposed by the airlines.

Routes Originating Overseas (Air Tickets)
We often cannot ticket flights originating overseas. You may receive a flight confirmation, but our ticketing department reserves the right not to ticket this type of reservation, based on the Rules and Regulations that we must adhere to. We will then email you notification that the ticket was not issued. Please be sure that your email address works. We do not call overseas phone numbers in these situations. Our auto-ticketing system may charge your credit card, but it will be refunded.

Response Time
Go Global Travel Group, Inc. or one of our processors will contact you by email within 48 business hours with your email confirmation. If your email fails, Go Global Travel Group, Inc. does not promise to notify you of your ticket confirmation within a specified amount of time. If you do not hear from us within 48 hours, you are responsible to email us yourself asking for confirmation. We do not reply by phone to international phone numbers outside the United States / Canada. For some ticket / product types, it may take up to 72 hours. Your confirmation email means that there is space available and it is now reserved for you, however, fares /rates and space are not guaranteed until ticketing, fare / rate validity review, and successful credit card processing are complete. Occasionally, an invalid fare / rate unavoidably shows on our web site. This happens more often with "bargain fares," since those are manual contracts that our participating partners have to manually enter into their own system. If we find you have booked an invalid fare / rate, we will email information about this and typically will provide an alternative.  We can sometimes take direct bookings by telephone however there will be additional fees and possible fare changes.

Customer Mistakes and Ability to Contact
Go Global Travel Group, Inc. will not be held liable for problems you experience due to your email address not working affecting our ability to contact you by email. We are not required to call you, as we are an online retailer and have notified the user, numerous times, that all contact is via email. All contact is sent by email, (this messages are NOT mailed). We do not ship ticket / voucher receipts. We email you a confirmation shortly after your booking, and this includes a review of the pricing and thus is your receipt. If your credit card is declined, Go Global Travel Group, Inc. will not be held liable for delays or time-sensitive price changes that may result before you can resolve any credit card issues. We will also not be liable for delays caused by your entering an incorrect details including but not limited to: Credit card number, Expiry date, Cardholder's full and correct name (exactly as per valid ID / Passport), billing address, email address, phone number, selection of the wrong destination or flight time by the customer, or other mistakes caused by the customer.

Receiving Notifications
If you misspelled your email address, you will fail to receive email notifications from us. We do not receive a "Read confirmation" email, so we do not know you have not received notice from us. Also, your email server may not be operating for a time and thus our email will not get through. If you have not received any emails whether it is a confirmation or decline notice, 48 hours after booking, please email us at Support@GoGlobalTravelGroup.com to get your reservation status.

Double Bookings
If you make a mistake in a booking, do not make a second booking before you inquire about canceling the first booking. You will be charged processing fees for any booking you place, no matter if it is eventually changed or cancelled.

Shipping Address
Paper Tickets / Vouchers will be shipped to the Billing address.  If you want your paper tickets / vouchers shipped to an address other than the billing address on your credit card, you must note it in the message box.  If you have already booked and received your confirmation, we will require you to request the address change in writing either by fax (760 454 2346) or by email to Support@GoGlobalTravelGroup.com . If you enter the wrong address, this will have to be corrected, and it may take extra time. We are not liable for difficulty you are caused by such delays. Incorrect address information may result in additional mail routing charges, particularly if the tickets / vouchers are returned to one of our agencies as undeliverable. The ticketing / booking department may refuse to deliver the tickets / vouchers until the customer agrees to pay for the tickets / vouchers to be shipped a second or third time.

Shipping Delays
Delays will result if there are any credit card problems.  We do not ship / deliver to P.O. Boxes. We will in that case need an alternate shipping address and may ask you to fill out an online credit card authorization form to fax in. Before you book, make sure there is time for all this.  If your address is overseas and we cannot electronically ticket your reservation, we may or may not be able to ship it, depending on which processing agency of ours is responsible for the fare / rate you booked. If your address is outside North America and the fare can only be made into paper tickets, then our ticketing department likely will cancel the booking.   Again, it is your responsibility that your email works in the case that we notify you of such events.

Failure to Receive Paper Tickets /Vouchers
It is very likely that you have been issued e-tickets / paperless reservation, in which case no paper tickets / vouchers (nor receipts) will be mailed to you.  95% of all airlines now issue e-tickets, unless you specifically request them, in which case most airlines now charge a substantial fee for the issue of paper tickets.

Lost Tickets / Vouchers
Paper Tickets / Vouchers will be sent by way of Federal Express or Airborne, if they get lost, you are not available to pick them up, upon notification of attempted delivery or Federal Express / Airborne does not deliver them as soon as they say they can, Go Global Travel Group, Inc. will not be responsible. Based on how far ahead of your flight that you booked your tickets / vouchers, this may mean you are unable to receive your tickets / vouchers before you leave on your flight. If this should happen, you will need to file a lost ticket / voucher application with the airline at the airport and allow extra time for this when you leave home for your flight. You will need to buy new tickets from the airline, then apply for a refund from the airline. Each airline has its own policy.

Go Global Travel Group, Inc. and its processors will not reimburse you for any lost ticket / voucher fees the airline / supplier charges you, unless it is Go Global Travel Group, Inc. or its processors, not the shipping service, that lost your tickets. If the airline charges a lost ticket fee, this will be paid by the customer, as it is a service fee the airline is charging you. It is not a "penalty" for the travel agency to pay.

We do not insure your shipment, since the true value of tickets or services shipped is $0.00. The reservation has cost money however the ticket / voucher is a legal document allowing you to use the reservation. As mentioned, new tickets / vouchers that are purchased, due to the loss of tickets / vouchers, generally can be refunded by the airline / supplier, the lost ticket / voucher fee is not a product that can be insured, it is a charge for a service, not a product.

Restrictions and Boarding
Book tickets in each passenger's name as it is displayed on a valid government issued ID. Check the spelling of all passenger names, addresses, email addresses, etc., before you finish the last step in the booking. Children must have parent present at check-in. You should ask the airline if any documents, such as birth certificate and a letter of consent to travel,  might be needed for boarding if a child does not have his/her own ID. Passengers will be asked for photo ID at time of flight check-in. If the name on the ticket and the passenger's ID do not match, the passenger will be required by the airline to surrender the ticket and purchase the applicable fare for the departing flight.

Changes and Cancellation (Air Tickets)
There are two categories of cancellation / changes
1. Changes or cancellations made by the airline without the passenger's agreement
2. Changes or cancellation requested by a passenger

The airline is allowed to change your flight schedule on their own when they cancel certain flights due to weather, natural disasters, world health or war / political problems, airline bankruptcy, and capacity issues. There is no guarantee that the airline will not change their flight schedule.  If you decide that you want your money back, because an airline changes your flight schedule, we do not waive any portion of the change / cancellation penalty, or processing / automation fees you have paid for services rendered.  Additionally, if the airline changes your routing to or from your travel destination, you may need to have tickets reissued.  You may have to pay a re-ticketing fee and/or a shipping fee, if the new tickets must be issued as paper tickets instead of electronic tickets.

You should assume that you cannot change or cancel a ticket / voucher / reservation, since there are strict restrictions. We strongly recommend that you consider travel insurance, which offers the most protection when purchased within seven days of tickets / vouchers / reservations being issued / confirmed.

For all "available special fares" cancellations are strictly prohibited.  Cancellation or change to the reservation is "not allowed" as described under Penalties on the final page, unless there has been a credit card decline or another hitch in the reservation that has prevented ticketing. This is the choice of the airlines. A few airlines will allow you to change tickets for a fee that they determine, beware as there might not be any seats available on the new date of travel or you may have to pay a fare difference.

Customers will not be refunded an automation fee or processing fee during any refund, change, or cancellation process, no matter the type of fare. Any cancellation fee you pay is in addition to the fact you will not receive processing / automation fees returned to you. Services are considered to have been rendered.

For "bargain fares," cancellation and changes to tickets often are possible, but this is subject to strong restrictions. Please see the information in the Penalty boxes on the final booking page. Penalties may be charged before you receive your refund. Most refunds take 6-8 weeks, but for some airlines or debit cards, it could take six months.  For some fares, changes are only possible for the return flight, which is otherwise know as "changes made after departure."  For those tickets that allow cancellation, you will definitely not be able to cancel if you have used a portion of the itinerary already. Also, cancellation of the actual itinerary must be executed prior to your outbound departure time. If you do not know until the last minute that you will be unable to use your tickets, you must at the very least call the airline and ask them what to do to ensure you are not counted as a no-show at the airport. Typically, you need to show up at the airport to cancel, if you are unable to speak with one of our agents and get a guarantee from the agent in time that the itinerary will be canceled in time. Travel insurance is always recommended.

For bargain fare tickets you wish to change, when allowed by the contract, can not ever involve a change in destination or departure location or choice of airline. Making a "change after departure" does not mean you can miss a flight and not contact the airline until later to make a change. A "change after departure" means a change of the return flight that is being changed after you depart and prior to the currently booked date of return. Also, you might not be able to significantly change your length of stay, as certain fares have maximum and minimum stay requirements.

It is further possible that new seats may not be available in the same "fare class" if you are changing dates, so the change might not be possible. In such cases, we will let you know if there are seats available in a higher "fare class" and what the price difference is that you would have to pay if you elect to accept the new seats. Also, the price structure might have changed since you first booked, in which case your new tickets, in the same fare class, might now be a higher price.  If there is too little time for you to mail tickets back for correction, reissue, and reshipping to you in time for the flights, then you will need to change by bringing the tickets directly to the airline's counter. Please remember that changes will incur fees.

When a bargain fare can be cancelled or changed, you will have to mail the tickets back to our participating discounter that offers the fare, unless you have e-tickets. For changes to e-tickets, the e-tickets might have to be turned into paper tickets in order for an exchange to be made. In that case you will be charged any fee the airline charges to travel agencies for issuance of paper tickets. If you are requesting a refund, it typically will take the airline 6-8 weeks to refund the fare to your credit card, starting from the date our consolidator has received the tickets back from you and has submitted the tickets for refund to the airline. The time frame is less predictable than that if you have used a debit card. Again, you will not be refunded processing or automation fees.

Group Tickets
Any "Air Only" Group Bookings are Subject to the same or even more penalties depending on the individual airline and or carrier.

Changes and Cancellations by the Airline
Airlines reserve the right to cancel or change schedules without notice. Schedules shown are based on expected flying times as indicated by the airlines. Because weather, war, world virus outbreaks, natural disasters, simple cost-cutting and other factors may cause airlines to cancel or reschedule flights, flights cannot be guaranteed nor are the responsibility of Go Global Travel Group, Inc., but they are between you and your airline. A flight you book may even be cancelled by the airline prior to our ticketing the reservation, in which case we cannot promise you that you will find a similar inexpensive fare on another flight. The airline may experience delays as well. Delays and bumping you from one flight to another can lead to your leaving at an inconvenient flight time or missing a connecting flight. You might end up even taking an extra day on an outbound or return trip. This is between you and the airline. However, if the airline changes your flight times or dates significantly, they might allow you to receive a refund. If the airline wishes for you to have Go Global Travel Group, Inc. or one of our consolidators perform a refund or ticket exchange for you, we do charge fees. The airline may be waiving their own portion of the change fee, but Go Global Travel Group, Inc. will not waive the rest of the fee.

The airline could liquidate as a company and not honor flights, and you may then not be able to receive a refund. However, other airlines often offer specials to jilted customers from a bankrupt airline. You should always use www.CheckMyTrip.com to check for updates on your reservation status and flight changes, even after you see "Ticket Issued" at www.CheckMyTrip.com or receive tickets in the mail. You need to use this web site for flight change monitoring. However, you need to always reconfirm your flights directly with the airline by phone 24-48 hours prior to your actual flight time.

 

We at Go Global Travel Group, Inc. thank you for your business.